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FAQs

Customer FAQ & Onboarding Guide

Your stress-free student storage solution

We understand that moving between terms, accommodation, or countries can be stressful — that’s why we’ve made our storage service as simple and flexible as possible. Here’s everything you need to know.
1. How does the storage subscription work?

It’s easy:

  • You subscribe for £5.99 per carton.
  • You’re automatically charged every two weeks per carton until you ask for your cartons to be returned.
  • You can cancel anytime when you no longer need storage.
2. What’s included in the price?
  • Free cartons delivered to your address.
  • Free pickup of your packed cartons.
    Secure storage at our facility.
  • Automatic, recurring billing — no need to manually extend or renew.
  • Flexible cancellation — cancel anytime.
3. How do I place an order?
  1. Go to our website and select the number of cartons you need using the quantity box.
  2. Click Subscribe and complete checkout.
  3. We’ll deliver your cartons to you for free.
  4. Pack your items — when you’re ready, book your free pickup.
  5. Sit back and relax while we store your belongings securely.
4. How do I cancel my subscription?

You can cancel anytime:

  • Log in to your account on our website.
  • Go to My Subscriptions.
  • Select the subscription you want to cancel and click Cancel.

We recommend booking your carton return before cancelling to avoid interruption.

5. How do I arrange to have my cartons returned?

When you’re ready:

  • Log in to your account.
  • Request a return via My Subscriptions or My Orders.
  • We’ll contact you to arrange a convenient delivery time.
6. Can I change my address or contact details?

Yes — simply log in to your account and update your details under My Account. Please do this before arranging delivery or pickup to avoid delays.

7. What happens if I cancel but don’t arrange a return?

We’ll hold your cartons for 7 days free of charge after cancellation. After that, regular charges may resume unless a return is booked.

8. Who can I contact if I need help?

Our friendly support team is here to help!
Email: [support@wecollegestore-com.stackstaging.com]
Phone: [Insert UK contact number]
Live Chat: Available on our website during business hours.

Summary of key points:
  • £5.99 per carton, billed every two weeks.
  • Free cartons, delivery, pickup, and secure storage included.
  • Cancel anytime through your account.
  • Arrange carton return when you’re ready.

We’re here to make your move simple and stress-free — thank you for choosing We College Store!

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  • 71-75 Shelton St, London WC2H 9JQ, UK
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